Easy Returns & Exchanges
Cancellation Policy :
- Cancellations are allowed within 48 hours of placing the order.
- To request a cancellation, email us at info@lataree.com with your order details.
- Cancellation requests cannot be accepted once the order has been processed or shipped, even if within the 48-hour window.
- For prepaid orders, if the cancellation is approved, a full refund will be processed within 3-5 business days.
- For COD (Cash on Delivery) orders, cancellations do not require a refund as no payment has been made.
Return Policy :
At LATAREE, we strive to ensure customer satisfaction. If you're not happy with your purchase, you can return or exchange your product under the following terms:
Free Returns on Orders Above ₹2000!
Hassle-Free Exchanges for All Orders!
Eligibility for Returns
Returns must be initiated within 3 days of receiving the product by emailing us at info@lataree.com with your order details and a copy of the delivery receipt.
The product must be returned in its original condition: unused, unwashed, and with all original tags and packaging intact.
Returns that do not meet these conditions will not be accepted.
Return Pickup Service For Orders Above ₹2000: Free return shipping will be arranged by LATAREE. Simply contact us, and we'll coordinate the pickup.
Return Pickup Service For Orders Below ₹2000: Return shipping can be arranged by LATAREE for a flat fee of ₹150, which will be deducted from your refund amount.
Exchange Policy :
- LATAREE will arrange a free return pickup for the first exchange of any order, regardless of the order value.
- Exchanges are only allowed for the same product in a different size. No other products are eligible for exchange.
- For any subsequent exchanges on the same order (e.g., requesting another size exchange), the customer will be responsible for the shipping cost.
Refund Policy :
- Refunds will only be processed after the returned product has been received and inspected by our team.
- Refunds for prepaid orders will be processed within 3-5 business days after approval.
- Refunds for COD orders will be processed within 7-10 business days via bank transfer or UPI. Customers will need to provide their bank account or UPI details when requested.
Non-Returnable Items : Items specifically marked as "Non-Returnable" on our website are not eligible for returns or exchanges.
How to Initiate a Return or Exchange : Email us at info@lataree.com with:
- Your order number
- A copy of your delivery receipt
- Reason for return/exchange
Our team will guide you through the process and arrange pickup if applicable.
Important Notes : If the returned product is found damaged or used, no refund or exchange will be provided.
For any questions regarding our policy, please contact us at info@lataree.com.